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privacy policy

At "Japanese Stationery" (hereinafter referred to as "our company"), when customers use our company, we ask for information (such as your name, address, telephone number, e-mail address, etc.) necessary for transactions and contact. hereinafter referred to as “personal information”). We handle personal information in accordance with this privacy policy under the Personal Information Protection Law. This privacy policy is a promise between the customer and the company regarding the handling of personal information disclosed by the company.

1. Purpose of use of personal information

We will use personal information for the following purposes.
1) We will use contact information such as the customer's name, address, and telephone number for shipping products to the customer and for billing. In addition, we may use payment information such as credit card numbers and bank accounts that you have specified in relation to billing.
2) Contact information such as the customer's name, address, e-mail address, the type and quantity of the ordered product, the amount charged, etc., in order to contact and confirm the details of the order and the delivery method, etc. use the information.
3) In order to inform customers about our campaigns, products and services, we will use contact information such as customer history, customer name, address, and e-mail address.
4) In order to improve our services, we will use the opinions received from customers, the results of questionnaires, usage history, etc.
5) We will use contact information such as your name, address, and e-mail address to respond to your requests and inquiries.
6) We will display information such as the type and quantity of products ordered and the amount charged so that customers can view the status of their orders.
7) In order to refuse the use of the service to those who order products for illegitimate purposes, the customer's name, address, and product information related to transactions that are determined to have been used for illegitimate purposes. We may provide credit card companies with information such as the type, quantity, and billing amount.

2. Management of personal information

We manage personal information under the following system.
1) We will establish the necessary internal system in accordance with the Personal Information Protection Law and guidelines, and obtain a written pledge from employees to the effect that we will properly handle personal information.
2) We will limit the use of personal information to employees who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3) For personal information stored in the system, we will prepare an account and password so that only employees who need it for business can use it, and implement access authority management. Accounts and passwords will be strictly managed so that they are not leaked or lost.
4) For security when transmitting data related to personal information over the Internet, SSL, which is an industry standard encrypted communication, is used for necessary web pages.
5) Assuming that the service will not be hindered, personal information will be deleted as needed after a certain period of time has passed from the time of receipt of personal information.

3. Provision of information to third parties

When placing an order, you must understand this privacy policy and consent to the provision of information described in 1.6) and 7).

4. Disclosure of Personal Information

1) We will not disclose personal information to third parties without your consent. However, this does not apply to the following cases.
・When there is a request from a public institution such as a court or the police based on laws and regulations ・When there are special provisions in laws and regulations・When it is necessary to protect or defend our rights, property or services from actions that violate laws and regulations or our terms of use and precautions, and we are unable to obtain the consent of the individual.
2) If a customer requests disclosure of personal information, we will disclose it only if we can confirm the identity of the customer.
Note: How to verify your identity Please send a copy of something that can prove your identity (driver's license, insurance card, etc.) to our company.
We will confirm the content and disclose it as soon as it becomes clear that it is the person himself/herself.